# Planet Booking Engine

Canonical: https://help.dlgc.eu/space/IBE/

> Dynamic module: Search (live content)

# **Planet Booking Engine Online Help**

Planet Booking Engine helps hotels increase direct bookings through a flexible and customisable online booking experience. Use this help centre to access onboarding resources, migration guides, configuration instructions and answers to frequently asked questions.

Browse the categories below to find the information you need.

# **Customer Onboarding**

Getting started with Planet Booking Engine

[Customer Onboarding](https://help.dlgc.eu/space/IBE/4030605/Customer+Onboarding)

# **Migration Guides**

Migration checklists and setup instructions

[Migration Guides](https://help.dlgc.eu/space/IBE/2272428035/Planet+Booking+Engine+Migration+Guides)

# **Support Instructions**

Configuration guides and support instructions

[Support Instructions](https://help.dlgc.eu/space/IBE/104333323/Support+instructions)

# **FAQs**

Answers to common questions

[FAQs](https://help.dlgc.eu/space/IBE/3801318/FAQ)

- [Booking Engine Help](https://help.dlgc.eu/space/IBE/3801092.md)
- [Back Office Tool](https://help.dlgc.eu/space/IBE/3801094.md)
- [Analytics and tracking in Booking Engine](https://help.dlgc.eu/space/IBE/3801153.md)
- [Adyen](https://help.dlgc.eu/space/IBE/3801205.md)
- [Online payments](https://help.dlgc.eu/space/IBE/3801211.md)
- [Promotions](https://help.dlgc.eu/space/IBE/3801252.md)
- [Extra products](https://help.dlgc.eu/space/IBE/3801256.md)
- [Gift cards in Booking Engine](https://help.dlgc.eu/space/IBE/3801267.md)
- [Rates setup](https://help.dlgc.eu/space/IBE/3801278.md)
- [Availability Ribbon - Nearby dates](https://help.dlgc.eu/space/IBE/3801288.md)
- [Deep linking](https://help.dlgc.eu/space/IBE/3801293.md)
- [FAQ](https://help.dlgc.eu/space/IBE/3801318.md)
- [Instructions to the Hotel Website provider](https://help.dlgc.eu/space/IBE/3801331.md)
- [Instructions for HotSoft](https://help.dlgc.eu/space/IBE/3932419.md)
- [Customer Onboarding](https://help.dlgc.eu/space/IBE/4030605.md)
- [Email Confirmations](https://help.dlgc.eu/space/IBE/4259841.md)
- [Ingenico](https://help.dlgc.eu/space/IBE/6127617.md)
- [Stripe](https://help.dlgc.eu/space/IBE/6160385.md)
- [Paytrail](https://help.dlgc.eu/space/IBE/6193153.md)
- [Email Delivery and DMARC](https://help.dlgc.eu/space/IBE/6979655.md)
- [On-Premises installations](https://help.dlgc.eu/space/IBE/7897089.md)
- [Booking Engine IP addresses](https://help.dlgc.eu/space/IBE/11665409.md)
- [Payment process](https://help.dlgc.eu/space/IBE/13238273.md)
- [Status](https://help.dlgc.eu/space/IBE/37355521.md)
- [Sales Rescue](https://help.dlgc.eu/space/IBE/70221825.md)
- [Availability calculation](https://help.dlgc.eu/space/IBE/71696391.md)
- [Guest Profile merging](https://help.dlgc.eu/space/IBE/73138188.md)
- [Ads and notifications](https://help.dlgc.eu/space/IBE/73924609.md)
- [Product overview](https://help.dlgc.eu/space/IBE/80838657.md)
- [Payment links](https://help.dlgc.eu/space/IBE/86736897.md)
- [How to clear a password in OT](https://help.dlgc.eu/space/IBE/90832927.md)
- [Social triggers](https://help.dlgc.eu/space/IBE/99057669.md)
- [How to read GFP status graphs](https://help.dlgc.eu/space/IBE/102432769.md)
- [Support instructions](https://help.dlgc.eu/space/IBE/104333323.md)
- [BackOffice Release Notes](https://help.dlgc.eu/space/IBE/105611351.md)
- [Release notes](https://help.dlgc.eu/space/IBE/121602049.md)
- [What's new?](https://help.dlgc.eu/space/IBE/121602077.md)
- [Customer release notes archive](https://help.dlgc.eu/space/IBE/121602103.md)
- [Support release notes](https://help.dlgc.eu/space/IBE/121602125.md)
- [Support release notes archive](https://help.dlgc.eu/space/IBE/121602151.md)
- [Development change logs](https://help.dlgc.eu/space/IBE/121602173.md)
- [Development release notes archive](https://help.dlgc.eu/space/IBE/121602201.md)
- [Rate Setup](https://help.dlgc.eu/space/IBE/135757868.md)
- [Instructions for Protel](https://help.dlgc.eu/space/IBE/136478736.md)
- [Room Descriptions](https://help.dlgc.eu/space/IBE/136544257.md)
- [Booking Engine activation and deployment](https://help.dlgc.eu/space/IBE/152403969.md)
- [Back Office tool for Protel](https://help.dlgc.eu/space/IBE/152404177.md)
- [SSO for Support Services](https://help.dlgc.eu/space/IBE/152404324.md)
- [How-to-demo for Protel](https://help.dlgc.eu/space/IBE/152502285.md)
- [Contact us](https://help.dlgc.eu/space/IBE/155910145.md)
- [Going live](https://help.dlgc.eu/space/IBE/157515777.md)
- [Deeplinks to other systems in confirmations](https://help.dlgc.eu/space/IBE/159318017.md)
- [Payment options](https://help.dlgc.eu/space/IBE/159645697.md)
- [Cancellation Policies](https://help.dlgc.eu/space/IBE/182681604.md)
- [WBE/PCC reservation not found in PMS](https://help.dlgc.eu/space/IBE/230129672.md)
- [Troubleshooting of availability problems](https://help.dlgc.eu/space/IBE/274989067.md)
- [Training Videos for ISS](https://help.dlgc.eu/space/IBE/302350531.md)
- [Promotions in Hotsoft](https://help.dlgc.eu/space/IBE/307363882.md)
- [Cancellation Reasons](https://help.dlgc.eu/space/IBE/350486530.md)
- [Test html page](https://help.dlgc.eu/space/IBE/614236161.md)
- [Contact us!](https://help.dlgc.eu/space/IBE/660111364.md)
- [Pre-Migration Configuration Checks](https://help.dlgc.eu/space/IBE/2272002051.md)
- [PBE | Protel Cloud Centre-Konfiguration](https://help.dlgc.eu/space/IBE/2272100373.md)
- [Planet Booking Engine Migration Guides](https://help.dlgc.eu/space/IBE/2272428035.md)
- [Prepare for Your Planet Booking Engine Migration](https://help.dlgc.eu/space/IBE/2272591874.md)
- [PBE | PMS-Konfiguration](https://help.dlgc.eu/space/IBE/2272591891.md)
- [PBE | Protel Cloud Centre Configuration](https://help.dlgc.eu/space/IBE/2273083410.md)
- [Bereiten Sie sich für die Migration zur Planet Booking Engine vor](https://help.dlgc.eu/space/IBE/2273083420.md)
- [Email Delivery and DMARC - Support Instructions](https://help.dlgc.eu/space/IBE/2349465609.md)

---
Generated: 2026-11-03T10:00:57.772Z